Some months ago I noticed a little piece of what seemed to be plastic in the bottom of the dishwasher. First thought was that something ended up in the dishwasher accidentally. More recently, I've found several more pieces that look just like this:
Upon inspection of the dishwasher, I found that the brackets that adjust the height of the upper rack are falling apart.
This dishwasher was brand new 1.25 years ago and this model was NOT the bottom of the line at the time of purchase.
This bracket has a whole strip of plastic missing along the metal, vertical support running through the middle of it:
The rack is now leaning forward and the contents of the rack have a tendency to slide toward the front.
Because the parts and labour warranty was for only one year, Maytag is willing to supply us with new brackets at no charge but we are responsible for paying $145.77 for the service call.
I was kindly reminded by Maytag that I could have purchased their extended warranty. When I asked if this is an indication that they expect the machine to start falling apart after a year, I was told, "No we don't expect it to fall apart, it's for peace of mind." Pardon?? Peace of mind that if something falls apart I've already paid for it rather than for paying for it now?
When I suggested they could just send me the parts (and this after describing to them exactly where the problem was in the dishwasher), they tell me I will have to go online and look at the parts list and tell them the part number for the parts that need replacing. Sounds simple, right? Well, in the parts list, you don't see the bracket as shown above. On the parts page you are shown all the disassembled parts of the bracket as well as other machine parts so you have to first identify which parts belong to the bracket.
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